Updated: February 26, 2018

Patient Care

Vision: To lead by becoming a principal dental healthcare center ranked the most respected and trusted dental school in the country.

Goal: Engage the University of Michigan constituency through a focused marketing plan. Success Measure(s): Increase the number of patients from the U-M community.
Actions	Success Measures
Convene a group of faculty, staff and students to design a marketing plan that: Create a mobile app that allows a member of the U-M community to request dental care. Create a portal for outside dentists to make referrals	Mobile app made available as part of the Michigan App. Portal for external referrals is created and used by 2 departments Achieve By: June 2018
Evaluate weekend clinics as a method of screening new patients.	Complete 1 weekend clinic. Achieve By: May 2018 Submit written recommendation to the school leadership. Achieve By: June 2018

Goal: Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.
Actions	Success Measures
Develop and launch patient satisfaction surveys of patients seen in the graduate programs.	First surveys distributed. Achieve By: Sep 2018
Recruit a Director of Interdisciplinary Programs to implement the recommendations of the Interdisciplinary Program Group.	Director hired. Achieve By: Apr 2018
Based on the results of the patient satisfaction surveys make recommendations to the Director of Interdisciplinary Programs for change.	Three recommendations for change accepted. Achieve By: Oct 2018

Goal: Implement a cloud-based electronic health record that meets exceeds university and federal security guidelines, is continuously updated to use current and emerging technologies, integrates with the UMHS medical record, and supports the school's ever improving education, patient care and research needs.
Actions	Success Measures
Put in place the resources and infrastructure required for implementing the new patient information system by June 2018.	Implementation plan completed. Achieve By: Sep 2017 Communication plan completed. Completed: May 2017 Implementation Steering Committee Assembled and start regular meetings. Completed: Apr 2017
Conduct pilots and software reviews with students and faculty.	Pilots conducted. Achieve By: Dec 2017 Software reviewed and approved as "Good for Launch." Achieve By: Jan 2018
Complete required infrastructure and support work.	Data warehouse and migration. Achieve By: Aug 2017 Billing. Achieve By: Aug 2017 Data Access/Reporting. Achieve By: Dec 2017 Security review. Completed: Sep 2016

Achievements

Goal: Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.
ACTIONS	SUCCESS MEASURES
Convene an interdisciplinary task force to investigate interdisciplinary programs at the graduate level.	Submit a report with recommendations to the dean. Completed: Nov 2016

Goal: Improve the patient experience at the UM School of Dentistry.
Convene a group of faculty, students, and staff to design and carry out strategies to decrease the time it takes for a new patient: To have their appointment in the Patient Admitting and Emergency Services (PAES) clinic. To have their treatment plan completed.	Decrease the time a new patient waits for an appointment in the Patient Admitting and Emergency Services (PAES) clinic from 34 days (measured in 2007) to 21 days. Completed: Nov 2015 Decrease the time it takes, once a student dentist is notified that they have a new patient, for the treatment plan to be completed from 50 days (measured in 2007, 44 days measured in 2011) to 30 days. Completed: Dec 2016 Treatment plans for new patient completed in 29 days

Goal: Improve the patient experience at the UM School of Dentistry.

ACTIONS

SUCCESS MEASURES

Convene a group of faculty, students, and staff to design and carry out strategies to decrease the time it takes for a new patient:

To have their appointment in the Patient Admitting and Emergency Services (PAES) clinic.
To have their treatment plan completed.

Decrease the time a new patient waits for an appointment in the Patient Admitting and Emergency Services (PAES) clinic from 34 days (measured in 2007) to 21 days.

Completed: Nov 2015

Decrease the time it takes, once a student dentist is notified that they have a new patient, for the treatment plan to be completed from 50 days (measured in 2007, 44 days measured in 2011) to 30 days.

Completed: Dec 2016

Treatment plans for new patient completed in 29 days

Goal: Engage the University of Michigan constituency through a focused marketing plan.
ACTIONS	SUCCESS MEASURES
Improve the appearance and functionality of our web site for patients.	An interactive hands-on session with students, faculty and staff to gather is completed. Completed: Dec 2017
Gather feedback regarding the interface of the Patient Care website.	Upgrade the interface for the Patient Care website. Completed: Oct 2016 Number of visits each month improves 10% with new webpage design. Completed: Oct 2017 Number of visits increased 13% in the year after the launch of the revised website

Goal: Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.
ACTIONS	SUCCESS MEASURES
Convene an interdisciplinary group to plan the implementation of the recommendations of the November 2016 Interdisciplinary Program Group report.	Implementation plan completed. Completed: Aug 2017
Interdisciplinary Implementation Committee makes recommendations for improvements in the graduate programs.	Report completed. Completed: Apr 2017

Stewards: Stephen Stefanac, Associate Dean for Patient Services and Brent Ward, Chair of Oral and Maxillofacial Surgery and Hospital Dentistry