Strategic Planning

Updated: July 18, 2017

Patient Care

Vision: To lead by becoming a principal dental healthcare center ranked the most respected and trusted dental school in the country.

Goal: Engage the University of Michigan constituency through a focused marketing plan.

Success Measure(s):

  • Increase the number of patients from the U-M community.
Actions Success Measures

Convene a group of faculty, staff and students to design a marketing plan that:

  1. Create a mobile app that allows a member of the U-M community to request dental care.
  2. Improve the appearance and functionality of our web site for patients.
  3. Create a portal for outside dentists to make referrals
  1. Mobile app made available as part of the Michigan App.

On Hold
  1. A. Upgrade the interface for the Patient Care website.

Goal Achieved
Completed: Oct 2016
  1. B. Number of clicks each month improves 10% with new webpage design.

On Schedule
Achieve By: Jan 2018
  1. Portal for external referrals is created and used by 2 departments

Delayed
Achieve By: June 2017
Gather feedback regarding the interface of the Patient Care website.
An interactive hands-on session with students, faculty and staff to gather is completed.

On Schedule
Achieve By: December 2017

Goal: Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.

Actions Success Measures
Convene an interdisciplinary group to plan the implementation of the recommendations of the November 2016 Interdisciplinary Program Group report.
Implementation plan completed.

On Schedule
Achieve By: Aug 2017
Develop and launch patient satisfaction surveys of patients seen in the graduate programs.
First surveys distributed.

On Schedule
Achieve By: Feb 2017
Interdisciplinary Implementation Committee makes recommendations for improvements in the graduate programs.
Report completed.

On Schedule
Achieve By: Apr 2017

Goal: Implement a cloud-based electronic health record that meets exceeds university and federal security guidelines, is continuously updated to use current and emerging technologies, integrates with the UMHS medical record, and supports the school's ever improving education, patient care and research needs.

Actions Success Measures
Put in place the resources and infrastructure required for implementing the new patient information system by June 2018.
Implementation plan completed.

On Schedule
Achieve By: Sep 2017
Communication plan completed.

Goal Achieved
Completed: May 2017
Implementation Steering Committee Assembled and start regular meetings.

Goal Achieved
Completed: Apr 2017
Conduct pilots and software reviews with students and faculty.
Pilots conducted.

On Schedule
Achieve By: Dec 2017
Software reviewed and approved as "Good for Launch."

On Schedule
Achieve By: Jan 2018
Complete required infrastructure and support work.
Data warehouse and migration.

On Schedule
Achieve By: Aug 2017
Billing.

On Schedule
Achieve By: Aug 2017
Data Access/Reporting.

On Schedule
Achieve By: Dec 2017
Security review.

Goal Achieved
Completed: Sep 2016

Achievements

Goal: Develop unique interdisciplinary/interprofessional programs that include education, patient care and research.
ACTIONS SUCCESS MEASURES
Convene an interdisciplinary task force to investigate interdisciplinary programs at the graduate level.
Submit a report with recommendations to the dean.
Completed: Nov 2016
Goal: Improve the patient experience at the UM School of Dentistry.
ACTIONS SUCCESS MEASURES
Convene a group of faculty, students, and staff to design and carry out strategies to decrease the time it takes for a new patient:
  1. To have their appointment in the Patient Admitting and Emergency Services (PAES) clinic.
  2. To have their treatment plan completed.
Decrease the time a new patient waits for an appointment in the Patient Admitting and Emergency Services (PAES) clinic from 34 days (measured in 2007) to 21 days.
Completed: Nov 2015

Decrease the time it takes, once a student dentist is notified that they have a new patient, for the treatment plan to be completed from 50 days (measured in 2007, 44 days measured in 2011) to 30 days.
Completed: Dec 2016

Treatment plans for new patient completed in 29 days

Stewards: Stephen Stefanac, Associate Dean for Patient Services and Brent Ward, Chair of Oral and Maxillofacial Surgery and Hospital Dentistry